We understand that on rare occasions damages or the wrong merchandise is received by the customer, and in that event your customer will either be sent the correct item or refunded if we no longer have the item in stock.
Notify our customer service at firstname.lastname@example.org and be prepared to provide pictures of damaged goods and/or wrong merchandise received for immediate rectification.
If a customer wants to exchange a size and we have it in stock, we will hold that size and issue a complimentary exchange once the item is received back in our warehouse. Please email us at email@example.com to initiate a size exchange. You have the option to offer your customer the size exchange for free, but the cost of $3.99 to return the item and the $3.99 cost to reship will be invoiced to your company. We can provide both of these labels and the labor to reship, but we cannot cover two shipping costs.
You have the option to make sales final or offer returns to your customers. In the event you offer returns, the returned item must be returned to your boutique and handled on your side. Our warehouse does not accept returns.